FAQs

Q: How can I reset my forgotten password?
account.
 A: If you have forgotten your password, simply visit the Login page and click on the "Forgot password" link. Follow the instructions in the email we send you to reset your password.

Q: Will my personal information remain confidential? 
A: Absolutely! We prioritise the privacy and security of your personal information. Rest assured that in compliance with the latest data protection regulations, we keep your information strictly confidential and secure.

Q: What are the accepted payment methods?
 A: We gladly accept major credit cards, including VISA, Mastercard, Discover, and AMEX. Additionally, we provide the convenience of PayPal as a payment option.

Q: Can I request a return for my purchased items? 
A: Certainly! We offer a 30-day guarantee for returns. If you are not completely satisfied with your items or if you have received faulty goods, please contact our customer support team via email. They will guide you through the return process.

Q: Can I track my order after it has been dispatched?
 A: Absolutely! Once your order has been shipped, we will send you an email with a tracking number. Please allow up to 48 hours for the tracking information to be updated and reflected accurately.

Q: Can I make any changes to my order?
 A: If you need to make modifications or cancel your order, please contact us as soon as possible. Please note that once our warehouse has processed your order, we may be unable to accommodate any changes. Reach out to our customer support team for assistance.

Q: How soon will my order be shipped after payment? 
A: Once your payment has been verified, we will process and ship your order within 24-48 hours. Please don't hesitate to reach out to our customer support team if you have any further questions or require additional assistance.